Better communication is not always better

 

 

It is a commonplace that better communication is the basis of solving problems. But sometimes it isn’t. Sometimes better communication makes problems worse. Can you identify a problem that better communication might make worse? What is the nature of the problem that better communication might worsen it? How does the nature of the problem relate to the model in the textbook and what does that tell us about communication theory?

This is a problem that has substantial cultural components. In many cultures all problems are defined as a “failure to communicate” because defining a problem in this way saves the “Face” of the participants to the conflict. Understood this way the problem is not in the people but in the dynamics. It also suggests that when we think about communication and its problems we are forced also to think about meta-cultural issues. In your response provide evidence or examples. You may wish to refer to something you have read. If you do refer to something you have read, make sure you use a proper APA reference.


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